I made an appointment for a timing belt change. It has been 6 yrs since it was replaced. So it was due. But thanks to the heads up customer service and watchful eye of svc adv Kevin. He looked up my svc history and found that even though it’s been 6 yrs since the belt was changed I had only put in 50k miles on the belt. Which means I didn’t need it changed at this time. He advised that we revisit this again next year and evaluate. Thanks Kevin for a great experience.