Subaru Outback Owner. Bought it for its reliability and reputation. Took my car Livermore Subaru for the normal 48K mile service and was told that I needed brakes. The pads had less than 3 millimeters left and it was critical that they get replaced immediately. This was my first out of pocket expense on the car so I figured I'd shop the work around. I needed the car so I left but planned on getting that service scheduled. Asked for a quote before I left, it was approximately $930+. I called Precision Auto as I used for my previous car which was a Toyota, they quoted me $317 for the front, same price for the back, so $640. So I took it to them They called me a few hours later stating the brakes were fine, in fact there was still more than 50% of the pad left. I DIDN"T NEED BRAKES AT ALL! Livermore Subaru are crooks. You hear stories about auto shops doing unnecessary work but I didn't think a dealer would do it. I can honestly tell you that I will never own another Subaru and Livermore Subaru will only see my car of FREE warranty work that is found by the other independent shop. I wish there was more I could do other than send this email in that will be read and the disregarded. Precision could have done the work and I wouldn't have know the difference. I was told the car needed brakes and I asked Precision to replace them. Instead, they told me the TRUTH, what a novel idea. I didn't need the work so they weren't going to do it. These guys are honest and trustworthy. They will get all of my service and repair work. You can't go wrong bringing your car here
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- Precision Auto Repair Inc.